Frequently Asked Questions

💬 General Questions

Q1: What is TilloShopiVerse?
A: TilloShopiVerse is your one-stop shop for trendy, affordable, and high-quality fashion, lifestyle, and fitness products designed for modern women. We offer everything from dresses to yoga sets, wireless headbands and gadgets.

Q2: Where are you located?
A: We operate online and ship to multiple countries, including the USA. Our fulfillment centers are located globally to ensure timely delivery.

🚚 Shipping & Delivery

Q3: Do you ship internationally?
A: Yes, we ship worldwide! Please check the available shipping methods at checkout.

Q4: How long does shipping take?
A: Shipping times vary depending on your location and the product. Typically:

• USA: 7–15 business days

• International: 10–25 business days

Q5:How long will my order take to arrive?
A: For information concerning our shipping times, please visit our Shipping & Handling page.

💳 Orders & Payments

Q6: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, AMEX), PayPal, and other secure checkout options.

Q7: Can I cancel or change my order?
A: If your order hasn’t shipped yet, please contact us within 12 hours of placing it. Once shipped, we can’t make changes.

📦 Returns & Refunds

Q8: What is your return policy?
A: You can return unworn, unused items in their original packaging within 14 days of delivery. Please see our Refund Policy page for more info.

Q9: How do I request a return or refund?
A: Contact our customer support at info@tilloshopiverse.com with your order number and reason for return. We’ll guide you through the process.

📧 Customer Support

Q10: How can I contact you?
A: You can reach us via email at info@tilloshopiverse.com or use the contact form on our website. We typically respond within a few hours.

Q11: Do you have a size guide?
A: Yes! Every product page includes a detailed size chart. If you're unsure, feel free to contact us before ordering.